Effective Date: June 21, 2025
Last Updated: June 21, 2025
Information We Collect
We collect the following categories of information:
a. Personal Information
- Name, email address, date of birth, contact details
- Account credentials
- University affiliation (if applicable)
b. Compatibility Data
- Personality traits, lifestyle preferences, habits, and interests you provide through our survey tools
c. Technical Data
- IP address, browser type, device ID, and operating system
- Usage logs and interaction behavior
d. Location Data
- If enabled, approximate geolocation based on IP address or device
e. Payment Data (for Paid Users)
- Billing name, address, subscription plan, and encrypted payment tokens (via third-party processor such as Stripe)
How We Use Your Information
We use the information to:
- Provide and manage the LiveAlike platform and roommate matching service
- Improve user experience and algorithmic matching
- Communicate with you about account-related matters
- Facilitate partnerships with universities or housing authorities (only with institutional users or consent)
- Process payments and manage subscriptions
- Comply with legal obligations
Sharing of Information
We do not sell your personal data. We may share your data only with:
- University Housing Partners: If your college or university is a subscribing partner, limited information (such as match summaries or survey completion) may be shared with authorized personnel to support student housing programs.
- Service Providers: For hosting, customer support, analytics, and payment processing, all under strict confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or regulatory process.
Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- Access: Request a copy of your data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data ("right to be forgotten")
- Objection: Object to certain uses (e.g., marketing, profiling)
- Portability: Request export of your data in a machine-readable format
To exercise these rights, email us at contact@livealike.net
Data Security
We implement encryption, secure storage, access controls, and regular audits to protect your information.
Data Retention
We retain data only as long as necessary for our services, business needs, and legal obligations.
Children's Privacy
LiveAlike is not intended for individuals under 16. We do not knowingly collect data from children.
International Transfers
If you are located outside the U.S., your data may be transferred to servers in the U.S. with appropriate safeguards.
Disclaimer on Match Data
LiveAlike provides roommate match recommendations based on survey data and compatibility models. These suggestions are informational only. We do not guarantee match success, housing outcomes, or roommate behavior. Use of the platform is voluntary and at the user's own discretion.